What is "IT support" and why do I need IT?

• IT support is having someone to answer questions and provide support for all your electronic devices.
• When you buy a new TV, computer, phone, tablet, Wi-Fi router, or smart appliance, you might want help—that is where IT support comes in.
• My IT support is like having a trusted family member who values your specific preferences and way of doing things.
• You can reach out to me with everyday simple Technology questions and know I am here to give thoughtful answers. 
• You know you matter, your questions matter, and I am here to help make Technology in your life as seamless as possible. 
• Things break—that’s just life. A simple, timely fix gives you the peace of mind you deserve.
  

What is included with my membership?

• Comprehensive remote support via phone, video, email, or SMS.
• Remote troubleshooting and resolution for a variety of computer issues.
• Personalized assistance with selecting and purchasing new hardware (computers, printers, etc.).
• Personalized technology consulting for your everyday digital needs.
• Priority next-day availability for on-site support.
• Expert guidance on selecting and configuring the right antivirus and security software.

What will an on-site visit include?

• On-site hardware upgrades and performance enhancements (when compatible).
• Comprehensive setup for new devices, including smartphones, computers, and home networks.
• Thorough virus and malware removal to restore your device's security.
• Personalized, hands-on training to help you confidently use your technology.
• In-person consultations and general technology advice tailored to your needs.
• Expert troubleshooting and resolution for Wi-Fi and internet connectivity issues.

Am I the right support for you?

Great tech support works best as a partnership. Take a look at these quick questions to see if my style of support is the right match for your needs!

1. Are you comfortable connecting new devices to your home Wi-Fi network?
2. Are you willing to follow a few simple, guided steps to allow me secure remote access to your computer?
3. Are you able to comfortably use your smartphone to check emails and text messages?
4. Do you have a reliable method for managing your passwords, such as a physical notebook or a digital password manager?
5. Are you open to scheduling an in-home visit if an issue requires hands-on support?
6. Are you comfortable leaving a voicemail if I am assisting another client, knowing I will return your call within two hours? (I am always happy to schedule my callback at a time that is most convenient for you.)